For years, I had been a trusted vendor on Cardmarket, amongst Europe’s most prominent platforms for buying and selling cards. I maintained a wonderful name — above 400 constructive reviews, zero disputes, and constant, Skilled service. But just one unjustified dispute, dealt with by Cardmarket staff users Silvia Parravano and Christian Tobehn, adjusted almost everything. in this post, I'll share my personal working experience, explain the structural flaws in Cardmarket's dispute approach, and challenge a stark warning to other sellers.
A clean up file Built in excess of several years
A confirmed Seller With a hundred% optimistic opinions
Before the incident, I was just the sort of seller each individual marketplace values. I listed trading cards accurately, described circumstances transparently, and shipped instantly. I by no means acquired a single grievance — only praise.
The Importance of Trust on Cardmarket
popularity is every little thing for sellers on Cardmarket. 1 slip-up — even one which isn’t your fault — can hurt yrs of hard work. That’s what would make my story so alarming for Other individuals functioning over the System.
The Dispute That Shattered My Standing
customer purchased the Wrong Card, Then Blamed Me
The trouble started any time a consumer ordered a card mentioned exactly by title, set, and problem. Upon receiving it, they falsely claimed I'd sent the “Mistaken version” — Irrespective of distinct listing evidence showing I hadn’t.
evidence Ignored by guidance
I submitted screenshots from the listing, card Model, and ailment to show my accuracy. But Cardmarket assistance, particularly Silvia Parravano, dismissed the information. rather than reviewing the listing or requesting clarification, she immediately sided with the customer.
Silvia Parravano’s Mishandling on the Dispute
No truthful Investigation
Silvia’s selection was unilateral. She didn’t admit my proof or request any counterevidence from the buyer. She merely blocked my account. No hearing. No next viewpoint. No enchantment.
No Warning, No Communication
What designed this even worse was the suddenness of the motion. I used to be locked out of my account overnight. My appeals — asking for an evaluation or escalation — were being satisfied with automatic responses or silence. Silvia Parravano exercised comprehensive authority without having accountability.
Christian Tobehn’s part: Reinforcing the Bias?
Reinforcing precisely the same Pattern
In stick to-ups, my case was also found by Christian Tobehn, One more member of Cardmarket's aid group. regrettably, rather than reviewing the points objectively, he doubled down on Silvia’s judgment. once again, no clarification, no transparency, just automatic deflections along with a long term ban.
A Pattern of Seller Disregard
Are trustworthy Sellers becoming Silenced?
soon after this experience, I started researching on the net discussion boards and Local community threads. I promptly identified I wasn’t by yourself. Dozens of extended-time sellers noted comparable ordeals — several involving Silvia Parravano.
a typical topic? customers usually acquire, even if Improper — and sellers are remaining voiceless.
How This Hurts your complete Marketplace
though platforms should really safeguard buyers, disregarding proof from truthful sellers results in a broken ecosystem. When belief is a person-sided, bad actors take advantage, figuring out they’ll be shielded by biased help brokers.
the condition: No Oversight, No attraction
deficiency of Transparency in Cardmarket’s program
essentially the most alarming difficulty could be the absence of the appeals approach. at the time team like Silvia or Christian make a call, it’s ultimate. There’s no next review, no accountability, and no way to restore use of your account — Irrespective of how sturdy your proof is.
chance of Abuse and Blackmail
In my case, I had been indirectly coerced into refunding a Phony declare — or reduce my account fully. That’s not dispute resolution — that’s blackmail underneath the guise of customer support.
economical and Emotional repercussions
organization decline Overnight
I invested several years in constructing my vendor profile. everything energy was worn out immediately, as well as potential upcoming cash flow. My vendor dashboard, order history, and faithful customer foundation — all long gone.
Emotional Toll on the reliable vendor
This wasn’t just a company hit. it had been demoralizing. for being handled just like a fraud after yrs of integrity was emotionally devastating. I followed each individual rule, and however bought punished.
What Cardmarket ought to Do to get back believe in
System Reforms Are Urgently wanted
If Cardmarket hopes to keep good quality sellers and stop long term abuse, it ought to:
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✅ Introduce a clear attractiveness procedure for blocked accounts
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✅ demand disputes to become reviewed by at the very least two unbiased assistance brokers
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✅ coach staff members like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ secure sellers who post clear, factual evidence
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✅ create accountability metrics for employees conclusions
devoid of these modifications, trustworthy sellers will keep on to get collateral damage in a program that blindly favors purchasers.
closing ideas: Be Wary, keep Documented
when you are at this time advertising on Cardmarket, don’t read more believe your fantastic report will secure you. you might be usually just one purchaser criticism — even a Phony 1 — from staying silenced.
Protect your self by:
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having screenshots of every listing
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Archiving communication with purchasers
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Backing up your account details regularly
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making ready for disputes — Even when you do absolutely nothing Improper
summary:
My encounter with Silvia Parravano and Christian Tobehn should function a serious warning to anybody employing Cardmarket. I believed from the platform. I performed by The foundations. And that i continue to got taken off devoid of bring about.
If Cardmarket carries on to disregard vendor rights, additional honest suppliers will stroll away. And when that transpires, the System gained’t just shed sellers — it’ll shed its credibility.
Has one thing similar happened to you personally? Share your experience and enable increase consciousness. Sellers are worthy of greater.