For some time, I used to be a dependable vendor on Cardmarket, certainly one of Europe’s most distinguished platforms for buying and selling playing cards. I managed an ideal name — about 400 constructive critiques, zero disputes, and steady, Specialist services. But one particular unjustified dispute, handled by Cardmarket staff members associates Silvia Parravano and Christian Tobehn, modified everything. in the following paragraphs, I'll share my personalized experience, explain the structural flaws in Cardmarket's dispute course of action, and problem a stark warning to other sellers.
A Clean document designed more than Years
A demonstrated vendor With one hundred% beneficial suggestions
ahead of the incident, I had been just the kind of seller every Market values. I outlined buying and selling playing cards properly, described problems transparently, and shipped promptly. I never been given just one criticism — only praise.
the value of belief on Cardmarket
Reputation is all the things for sellers on Cardmarket. just one error — even one that isn’t your fault — can injury a long time of effort. That’s what helps make my story so alarming for Other individuals operating about the System.
The Dispute That Shattered My Standing
customer purchased the Wrong Card, Then Blamed Me
The difficulty started every time a buyer ordered a card mentioned specifically by title, established, and ailment. on getting it, they falsely claimed I had despatched the “Erroneous Model” — Inspite of obvious listing evidence demonstrating I hadn’t.
Proof Ignored by assistance
I submitted screenshots from the listing, card Edition, and affliction to confirm my accuracy. But Cardmarket assist, exclusively Silvia Parravano, disregarded the details. Instead of examining the listing or requesting clarification, she straight away sided with the client.
Silvia Parravano’s Mishandling of your Dispute
No reasonable Investigation
Silvia’s determination was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the buyer. She just blocked my account. No hearing. No 2nd view. No appeal.
No Warning, No conversation
What manufactured this worse was the suddenness with the action. I was locked away from my account overnight. My appeals — requesting a review or escalation — were being achieved with automated responses or silence. Silvia Parravano exercised complete authority without accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing the identical sample
In abide by-ups, my situation was also witnessed by Christian Tobehn, A further member of Cardmarket's help group. regretably, in lieu of examining the details objectively, he doubled down on Silvia’s judgment. once more, no clarification, no transparency, just automatic deflections and also a permanent ban.
A sample of vendor Disregard
Are trustworthy Sellers getting Silenced?
After this encounter, I began researching on-line discussion boards and Local community threads. I speedily learned I wasn’t alone. Dozens of very long-time sellers claimed identical ordeals — quite a few involving Silvia Parravano.
A common concept? purchasers normally gain, regardless if Improper — and sellers are left voiceless.
How This Hurts your entire Marketplace
While platforms should defend potential buyers, ignoring evidence from trustworthy sellers leads to a broken ecosystem. When have confidence in is one particular-sided, undesirable actors make the most, figuring out they’ll be shielded by biased aid agents.
the trouble: No Oversight, No attraction
insufficient Transparency in Cardmarket’s program
by far the most alarming issue would be the absence of an appeals course of action. as soon as personnel like Silvia or Christian make a decision, it’s final. There’s no second overview, no accountability, and no way to restore entry to your account — no matter how solid your proof is.
threat of Abuse and Blackmail
In my circumstance, I had been indirectly coerced into refunding a Phony declare — or reduce my account fully. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.
economical and Emotional penalties
business enterprise decline right away
I invested years in setting up my seller profile. everything effort was wiped out immediately, together with probable long term income. My seller dashboard, get historical past, and faithful customer base — all long gone.
psychological Toll with a Trusted Seller
This wasn’t just a company hit. It was demoralizing. to generally be treated just like a fraud after decades of integrity was emotionally devastating. I adopted every rule, and however obtained punished.
What Cardmarket ought to Do to get back have confidence in
Platform Reforms Are Urgently desired
If Cardmarket really wants to keep quality sellers and forestall future abuse, it should:
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✅ Introduce a clear charm procedure for blocked accounts
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✅ demand disputes to generally be reviewed by a minimum of two independent support agents
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✅ educate employees like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ defend sellers who post obvious, factual proof
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✅ build accountability metrics for staff choices
with out these alterations, straightforward sellers will continue on to be collateral problems inside of a method that blindly favors prospective buyers.
last views: Be cautious, keep Documented
if you are at the moment marketing on Cardmarket, don’t assume your excellent report will defend you. you happen to be constantly one particular consumer criticism — even a Fake one particular website — far from getting silenced.
secure oneself by:
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Taking screenshots of every listing
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Archiving conversation with potential buyers
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Backing up your account information frequently
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getting ready for disputes — even if you do nothing Completely wrong
Conclusion:
My knowledge with Silvia Parravano and Christian Tobehn need to function a serious warning to any one making use of Cardmarket. I considered from the platform. I played by The principles. And I however acquired taken off without the need of lead to.
If Cardmarket continues to disregard vendor legal rights, more trusted suppliers will wander away. And when that comes about, the platform received’t just shed sellers — it’ll lose its reliability.
Has something similar transpired for you? Share your experience and help increase awareness. Sellers are worthy of superior.