For years, I used to be a reliable seller on Cardmarket, certainly one of Europe’s most outstanding platforms for buying and selling cards. I taken care of an ideal popularity — in excess of 400 good evaluations, zero disputes, and regular, Qualified support. But just one unjustified dispute, dealt with by Cardmarket team associates Silvia Parravano and Christian Tobehn, changed anything. in the following paragraphs, I will share my private practical experience, explain the structural flaws in Cardmarket's dispute process, and concern a stark warning to other sellers.
A thoroughly clean history designed around decades
A tested vendor With a hundred% constructive opinions
prior to the incident, I had been accurately the type of vendor each marketplace values. I mentioned investing playing cards correctly, explained situations transparently, and delivered immediately. I hardly ever gained just one complaint — only praise.
The Importance of belief on Cardmarket
track record is every little thing for sellers on Cardmarket. a single miscalculation — even one which isn’t your fault — can injury a long time of hard work. That’s what helps make my story so alarming for Other folks working around the System.
The Dispute That Shattered My Standing
consumer requested the incorrect Card, Then Blamed Me
The difficulty started out every time a consumer ordered a card detailed exactly by identify, established, and ailment. on receiving it, they falsely claimed I'd sent the “Mistaken Model” — Inspite of clear listing evidence displaying I hadn’t.
evidence dismissed by help
I submitted screenshots of the listing, card Model, and condition to prove my accuracy. But Cardmarket assistance, particularly Silvia Parravano, disregarded the information. as opposed to examining the listing or requesting clarification, she right away sided with the customer.
Silvia Parravano’s Mishandling on the Dispute
No Fair Investigation
Silvia’s conclusion was unilateral. She didn’t accept my proof or request any counterevidence from the customer. She merely blocked my account. No hearing. No next opinion. No appeal.
No Warning, No interaction
What built this even worse was the suddenness in the motion. I had been locked from my account right away. My appeals — asking for a review or escalation — were achieved with automated responses or silence. Silvia Parravano exercised entire authority without accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing precisely the same sample
In abide by-ups, my case was also seen by Christian Tobehn, A different member of Cardmarket's help staff. sadly, rather than reviewing the info objectively, he doubled down on Silvia’s judgment. once more, no explanation, no transparency, just automated deflections plus a everlasting ban.
A sample of Seller Disregard
Are sincere Sellers staying Silenced?
just after this expertise, I began here looking into online community forums and community threads. I promptly learned I wasn’t alone. Dozens of long-time sellers claimed comparable activities — many involving Silvia Parravano.
A common topic? Buyers usually gain, regardless if Improper — and sellers are remaining voiceless.
How This Hurts your complete Market
even though platforms really should safeguard customers, disregarding evidence from truthful sellers brings about a broken ecosystem. When have confidence in is one-sided, terrible actors make the most, being aware of they’ll be shielded by biased assist agents.
The Problem: No Oversight, No charm
deficiency of Transparency in Cardmarket’s procedure
quite possibly the most alarming issue will be the absence of the appeals approach. after employees like Silvia or Christian make a call, it’s closing. There’s no 2nd evaluate, no accountability, and no way to restore entry to your account — It doesn't matter how potent your proof is.
chance of Abuse and Blackmail
In my circumstance, I was indirectly coerced into refunding a Wrong declare — or shed my account fully. That’s not dispute resolution — that’s blackmail beneath the guise of customer support.
monetary and Emotional penalties
enterprise Loss Overnight
I invested a long time in developing my vendor profile. everything work was worn out quickly, along with opportunity long run cash flow. My seller dashboard, purchase heritage, and faithful buyer foundation — all long gone.
Emotional Toll over a Trusted Seller
This wasn’t just a business hit. it had been demoralizing. being addressed just like a fraud soon after decades of integrity was emotionally devastating. I adopted every single rule, and even now acquired punished.
What Cardmarket should Do to get back rely on
Platform Reforms Are Urgently necessary
If Cardmarket would like to retain quality sellers and prevent long run abuse, it should:
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✅ Introduce a transparent appeal method for blocked accounts
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✅ have to have disputes to get reviewed by not less than two impartial support brokers
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✅ educate team like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ shield sellers who submit distinct, factual evidence
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✅ set up accountability metrics for employees decisions
without having these improvements, straightforward sellers will carry on to get collateral problems in a method that blindly favors potential buyers.
Final feelings: Be cautious, remain Documented
in case you are now advertising on Cardmarket, don’t believe your best report will protect you. You're often one particular purchaser grievance — even a Untrue just one — clear of getting silenced.
shield your self by:
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getting screenshots of each listing
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Archiving interaction with potential buyers
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Backing up your account details often
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getting ready for disputes — even if you do practically nothing Mistaken
Conclusion:
My knowledge with Silvia Parravano and Christian Tobehn really should serve as a significant warning to everyone employing Cardmarket. I thought from the System. I played by The foundations. And that i nonetheless bought taken off with no trigger.
If Cardmarket continues to ignore seller legal rights, extra trustworthy distributors will wander absent. And when that takes place, the System gained’t just get rid of sellers — it’ll eliminate its credibility.
Has some thing related happened to you? Share your practical experience and assistance raise recognition. Sellers are worthy of greater.