For many years, I was a trusted seller on Cardmarket, certainly one of Europe’s most prominent platforms for trading playing cards. I managed a perfect reputation — around four hundred favourable critiques, zero disputes, and consistent, Skilled service. But just one unjustified dispute, dealt with by Cardmarket staff members users Silvia Parravano and Christian Tobehn, modified almost everything. in this post, I'll share my individual working experience, describe the structural flaws in Cardmarket's dispute course of action, and problem a stark warning to other sellers.
A cleanse document created above Years
A Proven Seller With 100% favourable responses
prior to the incident, I used to be exactly the kind of vendor every single Market values. I stated buying and selling playing cards correctly, explained circumstances transparently, and shipped promptly. I in no way been given only one complaint — only praise.
the value of have faith in on Cardmarket
track record is every thing for sellers on Cardmarket. one particular error — even one which isn’t your fault — can harm several years of effort. That’s what can make my story so alarming for Other individuals operating within the platform.
The Dispute That Shattered My Standing
consumer Ordered the incorrect Card, Then Blamed Me
The trouble started out each time a purchaser purchased a card mentioned exactly by title, set, and condition. Upon obtaining it, they falsely claimed I had sent the “wrong version” — Irrespective of apparent listing proof demonstrating I hadn’t.
Proof overlooked by Support
I submitted screenshots of the listing, card Model, and condition to show my accuracy. But Cardmarket assistance, precisely Silvia Parravano, ignored the information. in lieu of examining the listing or requesting clarification, she quickly sided with the customer.
Silvia Parravano’s Mishandling in the Dispute
No reasonable Investigation
Silvia’s conclusion was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the client. She basically blocked my account. No hearing. No second feeling. No attraction.
No Warning, No conversation
What produced this even worse was the suddenness from the motion. I had been locked outside of my account right away. My appeals — requesting an assessment or escalation — have been met with automated responses or silence. Silvia Parravano exercised total authority with no accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing the exact same sample
In abide by-ups, my case was also witnessed by Christian Tobehn, Yet another member of Cardmarket's aid workforce. however, in lieu of examining the facts objectively, he doubled down on Silvia’s judgment. once again, no rationalization, no transparency, just automatic deflections and a long lasting ban.
A Pattern of vendor Disregard
Are sincere Sellers remaining Silenced?
After this working experience, I started investigating online message boards and community threads. I promptly identified I wasn’t alone. Dozens of extensive-time sellers documented comparable experiences — several involving Silvia Parravano.
a standard topic? purchasers usually get, regardless if Improper — and sellers are still left voiceless.
How This Hurts your entire Marketplace
though platforms should really guard buyers, disregarding proof from honest sellers causes a broken ecosystem. When believe in is just one-sided, undesirable actors take advantage, knowing they’ll be shielded by biased aid agents.
the issue: No Oversight, No enchantment
deficiency of Transparency in Cardmarket’s method
quite possibly the most alarming concern would be the absence of the appeals course of action. Once workers like Silvia or Christian make a decision, it’s closing. There’s no next review, no accountability, and no way to restore use of your account — Irrespective of how potent your evidence is.
chance of Abuse and Blackmail
In my scenario, I used to be indirectly coerced into refunding a Bogus declare — or reduce my account solely. That’s not dispute resolution — that’s more info blackmail underneath the guise of customer service.
economic and Emotional outcomes
business enterprise Loss right away
I invested years in developing my seller profile. all of that effort and hard work was worn out promptly, together with possible foreseeable future income. My vendor dashboard, buy record, and loyal shopper foundation — all gone.
Emotional Toll on a Trusted vendor
This wasn’t just a company hit. it absolutely was demoralizing. for being treated similar to a fraud immediately after decades of integrity was emotionally devastating. I adopted every rule, and still bought punished.
What Cardmarket ought to Do to Regain have faith in
Platform Reforms Are Urgently desired
If Cardmarket wants to retain excellent sellers and prevent foreseeable future abuse, it must:
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✅ Introduce a clear enchantment procedure for blocked accounts
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✅ call for disputes to become reviewed by no less than two impartial support agents
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✅ teach workers like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ safeguard sellers who submit crystal clear, factual proof
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✅ build accountability metrics for staff decisions
with no these adjustments, straightforward sellers will continue for being collateral injury in the procedure that blindly favors prospective buyers.
Final feelings: Be cautious, continue to be Documented
for anyone who is presently offering on Cardmarket, don’t presume your ideal file will protect you. you happen to be often a person buyer criticism — even a Bogus a single — clear of becoming silenced.
safeguard by yourself by:
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Taking screenshots of each listing
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Archiving conversation with potential buyers
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Backing up your account facts regularly
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Preparing for disputes — Even when you do nothing Improper
summary:
My working experience with Silvia Parravano and Christian Tobehn should really function a significant warning to any person working with Cardmarket. I thought from the System. I performed by The foundations. And that i even now acquired taken off with no result in.
If Cardmarket carries on to ignore seller rights, additional trusted suppliers will wander absent. And when that happens, the System won’t just eliminate sellers — it’ll reduce its credibility.
Has something very similar took place to you? Share your practical experience and aid raise recognition. Sellers ought to have improved.