For many years, I had been a trustworthy vendor on Cardmarket, certainly one of Europe’s most prominent platforms for buying and selling playing cards. I taken care of an ideal track record — in excess of four hundred optimistic evaluations, zero disputes, and dependable, Skilled company. But a person unjustified dispute, managed by Cardmarket workers users Silvia Parravano and Christian Tobehn, improved every thing. in the following paragraphs, I'll share my own practical experience, explain the structural flaws in Cardmarket's dispute approach, and concern a stark warning to other sellers.
A clean up history developed about many years
A verified Seller With a hundred% Positive Feedback
ahead of the incident, I was specifically the kind of vendor each individual Market values. I detailed buying and selling cards properly, explained conditions transparently, and transported instantly. I by no means gained just one complaint — only praise.
The Importance of Trust on Cardmarket
standing is every thing for sellers on Cardmarket. one particular slip-up — even one that isn’t your fault — can hurt yrs of exertions. That’s what helps make my story so alarming for others operating over the platform.
The Dispute That Shattered My Standing
purchaser Ordered the incorrect Card, Then Blamed Me
The difficulty started when a consumer requested a card detailed precisely by title, established, and problem. on acquiring it, they falsely claimed I'd sent the “Completely wrong Variation” — despite crystal clear listing evidence displaying I hadn’t.
evidence overlooked by guidance
I submitted screenshots of your listing, card Edition, and ailment to confirm my accuracy. But Cardmarket support, especially Silvia Parravano, overlooked the details. Instead of examining the listing or requesting clarification, she instantly sided with the buyer.
Silvia Parravano’s Mishandling from the Dispute
No truthful Investigation
Silvia’s selection was unilateral. She didn’t accept my proof or request any counterevidence from the client. She basically blocked my account. No hearing. No next view. No charm.
No Warning, No conversation
What designed this worse was the suddenness from the motion. I used to be locked out of my account right away. My appeals — requesting an assessment or escalation — ended up satisfied with automated responses or silence. Silvia Parravano exercised comprehensive authority without accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing the exact same Pattern
In abide by-ups, my situation was also found by Christian Tobehn, An additional member of Cardmarket's aid group. sadly, rather than examining the information objectively, he doubled down on Silvia’s judgment. once more, no explanation, no transparency, just automatic deflections in addition to a long lasting ban.
A sample of Seller Disregard
Are sincere Sellers staying Silenced?
immediately after this practical experience, I began researching online boards and community threads. I promptly discovered I wasn’t alone. Dozens of prolonged-time sellers reported very similar activities — a lot of involving Silvia Parravano.
A common topic? Buyers always get, even when Incorrect — and sellers are left voiceless.
How This Hurts your entire Market
whilst platforms ought to guard consumers, disregarding evidence from trustworthy sellers causes a damaged ecosystem. When belief is a person-sided, lousy actors take advantage, being aware of they’ll be shielded by biased guidance agents.
the issue: No Oversight, No attractiveness
deficiency of Transparency in Cardmarket’s System
The most alarming issue would be the absence of the appeals system. after workers like Silvia or Christian make a choice, it’s remaining. There’s no next critique, no accountability, and no way to revive access to your account — no matter how strong your proof is.
possibility of Abuse and Blackmail
In my situation, I had been indirectly coerced into refunding a false declare — or drop my account completely. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.
economical and Emotional implications
small business reduction right away
I invested yrs in constructing my vendor profile. everything effort and hard work was worn out immediately, coupled with probable upcoming money. My vendor dashboard, buy record, and faithful consumer base — all absent.
Emotional Toll on a dependable vendor
This wasn’t just a business hit. it absolutely was demoralizing. for being addressed similar to a fraud immediately after many years of integrity was emotionally devastating. I adopted each individual rule, and still obtained punished.
What Cardmarket should Do to Regain belief
Platform Reforms Are Urgently wanted
If Cardmarket wishes to retain high quality sellers and prevent long term abuse, it ought to:
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✅ Introduce a transparent charm course of action for blocked accounts
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✅ demand disputes for being reviewed by at the very least two independent aid brokers
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✅ prepare staff like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ Protect sellers who submit obvious, factual evidence
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✅ create accountability metrics for staff selections
devoid of these changes, here truthful sellers will continue for being collateral injury inside of a method that blindly favors buyers.
last ideas: Be Wary, continue to be Documented
for anyone who is at present advertising on Cardmarket, don’t think your ideal report will defend you. you happen to be generally 1 consumer grievance — even a Untrue a person — far from becoming silenced.
guard you by:
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having screenshots of each listing
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Archiving communication with consumers
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Backing up your account knowledge consistently
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making ready for disputes — even if you do very little Completely wrong
summary:
My working experience with Silvia Parravano and Christian Tobehn should function a serious warning to any person employing Cardmarket. I considered inside the System. I performed by The foundations. And that i even now received eradicated with no lead to.
If Cardmarket carries on to disregard seller rights, additional reliable sellers will walk away. And when that takes place, the platform gained’t just eliminate sellers — it’ll get rid of its trustworthiness.
Has something identical took place to you? Share your encounter and assistance elevate recognition. Sellers are entitled to improved.