For years, I used to be a trusted seller on Cardmarket, among Europe’s most distinguished platforms for buying and selling cards. I taken care of a great here name — around four hundred positive critiques, zero disputes, and steady, Skilled service. But just one unjustified dispute, managed by Cardmarket staff members users Silvia Parravano and Christian Tobehn, changed every little thing. in this post, I will share my own encounter, make clear the structural flaws in Cardmarket's dispute process, and difficulty a stark warning to other sellers.
A clear history Built more than a long time
A Proven vendor With 100% optimistic comments
ahead of the incident, I used to be precisely the kind of vendor each individual marketplace values. I detailed trading cards precisely, explained circumstances transparently, and transported instantly. I in no way received just one grievance — only praise.
the value of belief on Cardmarket
status is almost everything for sellers on Cardmarket. a person blunder — even one which isn’t your fault — can injury years of hard work. That’s what would make my story so alarming for Other folks operating to the platform.
The Dispute That Shattered My Standing
purchaser Ordered the incorrect Card, Then Blamed Me
The trouble started when a purchaser requested a card mentioned specifically by title, established, and situation. on obtaining it, they falsely claimed I'd sent the “Incorrect version” — Even with apparent listing evidence showing I hadn’t.
Proof disregarded by assistance
I submitted screenshots from the listing, card Edition, and problem to confirm my accuracy. But Cardmarket assistance, especially Silvia Parravano, ignored the facts. Instead of reviewing the listing or requesting clarification, she immediately sided with the customer.
Silvia Parravano’s Mishandling with the Dispute
No good Investigation
Silvia’s conclusion was unilateral. She didn’t accept my proof or request any counterevidence from the client. She simply blocked my account. No Listening to. No next feeling. No enchantment.
No Warning, No Communication
What produced this even worse was the suddenness of your motion. I was locked out of my account overnight. My appeals — requesting a review or escalation — had been satisfied with automatic responses or silence. Silvia Parravano exercised total authority with no accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing the Same sample
In follow-ups, my scenario was also seen by Christian Tobehn, A further member of Cardmarket's assist team. Unfortunately, rather then reviewing the info objectively, he doubled down on Silvia’s judgment. Again, no clarification, no transparency, just automated deflections as well as a long lasting ban.
A Pattern of Seller Disregard
Are truthful Sellers staying Silenced?
right after this knowledge, I started looking into on the web community forums and Neighborhood threads. I immediately learned I wasn’t on your own. Dozens of extended-time sellers described comparable experiences — many involving Silvia Parravano.
a standard concept? consumers usually gain, even though wrong — and sellers are remaining voiceless.
How This Hurts the Entire Market
when platforms ought to protect consumers, disregarding evidence from sincere sellers results in a damaged ecosystem. When trust is one particular-sided, lousy actors take advantage, understanding they’ll be shielded by biased help agents.
the condition: No Oversight, No attractiveness
not enough Transparency in Cardmarket’s procedure
essentially the most alarming difficulty will be the absence of the appeals process. after team like Silvia or Christian make a choice, it’s final. There’s no next overview, no accountability, and no way to restore use of your account — Irrespective of how sturdy your evidence is.
chance of Abuse and Blackmail
In my scenario, I had been indirectly coerced into refunding a false declare — or eliminate my account fully. That’s not dispute resolution — that’s blackmail underneath the guise of customer support.
monetary and Emotional effects
enterprise Loss Overnight
I invested years in constructing my seller profile. everything hard work was wiped out right away, together with opportunity foreseeable future earnings. My vendor dashboard, purchase history, and loyal consumer base — all absent.
Emotional Toll with a Trusted vendor
This wasn’t just a business hit. It was demoralizing. to get handled similar to a fraud immediately after several years of integrity was emotionally devastating. I followed each rule, and however acquired punished.
What Cardmarket have to Do to get back belief
System Reforms Are Urgently essential
If Cardmarket hopes to retain high-quality sellers and stop future abuse, it should:
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✅ Introduce a transparent attraction procedure for blocked accounts
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✅ involve disputes to generally be reviewed by at the least two independent aid brokers
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✅ educate team like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ Protect sellers who post distinct, factual evidence
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✅ set up accountability metrics for workers conclusions
devoid of these alterations, truthful sellers will continue on to get collateral destruction in a method that blindly favors prospective buyers.
last feelings: Be Wary, continue to be Documented
If you're now providing on Cardmarket, don’t presume your excellent document will defend you. You're generally a single consumer complaint — even a Untrue one — faraway from getting silenced.
Protect your self by:
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getting screenshots of every listing
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Archiving conversation with buyers
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Backing up your account data regularly
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making ready for disputes — Even though you do practically nothing Improper
Conclusion:
My experience with Silvia Parravano and Christian Tobehn should really serve as a serious warning to any individual using Cardmarket. I thought while in the platform. I played by the rules. And that i still received eliminated devoid of bring about.
If Cardmarket continues to disregard seller rights, a lot more reliable vendors will walk away. And when that takes place, the System gained’t just shed sellers — it’ll drop its reliability.
Has a little something very similar transpired to you personally? Share your practical experience and assistance elevate consciousness. Sellers deserve much better.