For a long time, I was a trusted vendor on Cardmarket, amongst Europe’s most well known platforms for investing playing cards. I managed a great name — over 400 beneficial evaluations, zero disputes, and reliable, Qualified assistance. But a person unjustified dispute, handled by Cardmarket staff associates Silvia Parravano and Christian Tobehn, transformed website every thing. In this article, I'll share my personalized encounter, clarify the structural flaws in Cardmarket's dispute process, and issue a stark warning to other sellers.
A Clean report crafted Over several years
A verified Seller With a hundred% optimistic opinions
prior to the incident, I used to be just the kind of vendor just about every marketplace values. I detailed investing cards precisely, described circumstances transparently, and delivered instantly. I never ever been given an individual grievance — only praise.
the value of have faith in on Cardmarket
standing is almost everything for sellers on Cardmarket. 1 miscalculation — even one which isn’t your fault — can hurt many years of exertions. That’s what makes my Tale so alarming for Many others running over the System.
The Dispute That Shattered My Standing
purchaser purchased the Wrong Card, Then Blamed Me
The trouble commenced whenever a consumer purchased a card detailed specifically by identify, set, and problem. on receiving it, they falsely claimed I had sent the “Completely wrong Variation” — Even with obvious listing evidence demonstrating I hadn’t.
Proof disregarded by help
I submitted screenshots with the listing, card version, and issue to prove my precision. But Cardmarket aid, exclusively Silvia Parravano, overlooked the facts. in lieu of examining the listing or requesting clarification, she straight away sided with the buyer.
Silvia Parravano’s Mishandling from the Dispute
No honest Investigation
Silvia’s choice was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the customer. She just blocked my account. No hearing. No next feeling. No enchantment.
No Warning, No interaction
What made this even worse was the suddenness on the action. I had been locked away from my account overnight. My appeals — requesting a review or escalation — have been met with automatic responses or silence. Silvia Parravano exercised entire authority without accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing precisely the same sample
In comply with-ups, my circumstance was also observed by Christian Tobehn, An additional member of Cardmarket's assist team. sadly, as an alternative to examining the details objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automated deflections in addition to a long lasting ban.
A Pattern of Seller Disregard
Are genuine Sellers staying Silenced?
immediately after this encounter, I started exploring online discussion boards and community threads. I rapidly identified I wasn’t on your own. Dozens of long-time sellers reported equivalent encounters — several involving Silvia Parravano.
a typical theme? purchasers always acquire, even when Completely wrong — and sellers are remaining voiceless.
How This Hurts all the Market
although platforms need to guard potential buyers, disregarding evidence from sincere sellers brings about a damaged ecosystem. When have faith in is just one-sided, undesirable actors make the most, understanding they’ll be shielded by biased guidance agents.
the condition: No Oversight, No Appeal
insufficient Transparency in Cardmarket’s System
essentially the most alarming issue will be the absence of the appeals system. as soon as staff like Silvia or Christian make a call, it’s ultimate. There’s no second critique, no accountability, and no way to revive entry to your account — no matter how strong your evidence is.
Risk of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Fake declare — or lose my account completely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.
fiscal and psychological repercussions
enterprise Loss right away
I invested decades in developing my vendor profile. all of that work was worn out promptly, in conjunction with prospective foreseeable future earnings. My seller dashboard, buy record, and loyal customer base — all gone.
psychological Toll over a Trusted vendor
This wasn’t just a company hit. it absolutely was demoralizing. to generally be handled like a fraud immediately after decades of integrity was emotionally devastating. I adopted just about every rule, and nevertheless got punished.
What Cardmarket need to Do to Regain have confidence in
Platform Reforms Are Urgently Needed
If Cardmarket would like to keep top quality sellers and prevent foreseeable future abuse, it must:
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✅ Introduce a clear attractiveness system for blocked accounts
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✅ need disputes to be reviewed by at least two independent aid brokers
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✅ Train employees like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ guard sellers who post crystal clear, factual evidence
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✅ build accountability metrics for workers selections
without the need of these modifications, sincere sellers will proceed to generally be collateral destruction inside a procedure that blindly favors buyers.
Final views: Be cautious, continue to be Documented
in case you are presently marketing on Cardmarket, don’t think your ideal file will shield you. you happen to be usually one consumer complaint — even a Untrue 1 — faraway from staying silenced.
guard you by:
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Taking screenshots of every listing
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Archiving conversation with purchasers
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Backing up your account facts routinely
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Preparing for disputes — Even when you do very little Completely wrong
summary:
My experience with Silvia Parravano and Christian Tobehn need to serve as a serious warning to everyone applying Cardmarket. I believed while in the System. I played by The principles. And I nevertheless bought taken off without induce.
If Cardmarket continues to disregard vendor legal rights, much more reputable vendors will stroll away. And when that occurs, the System received’t just get rid of sellers — it’ll reduce its believability.
Has a little something identical took place to you personally? Share your experience and assist raise consciousness. Sellers have earned better.