For several years, I used to be a reliable seller on Cardmarket, certainly one of Europe’s most well known platforms for investing cards. I taken care of an ideal popularity — above four hundred positive opinions, zero disputes, and regular, Qualified service. But a single unjustified dispute, managed by Cardmarket staff members associates Silvia Parravano and Christian Tobehn, modified all the things. In this article, I'll share my particular experience, clarify the structural flaws in Cardmarket's dispute procedure, and concern a stark warning to other sellers.
A Clean file created about a long time
A tested Seller With a hundred% constructive suggestions
prior to the incident, I was exactly the sort of seller every single marketplace values. I stated investing playing cards accurately, described conditions transparently, and shipped instantly. I by no means obtained only one complaint — only praise.
the value of rely on on Cardmarket
track record is everything for sellers on Cardmarket. a single mistake — even one which isn’t your fault — can injury several years of effort. That’s what tends to make my Tale so alarming for others running within the platform.
The Dispute That Shattered My Standing
customer Ordered the incorrect Card, Then Blamed Me
The difficulty started each time a buyer purchased a Silvia Parravano card outlined precisely by title, established, and issue. on receiving it, they falsely claimed I'd despatched the “Mistaken Model” — Inspite of very clear listing proof showing I hadn’t.
evidence overlooked by help
I submitted screenshots in the listing, card Model, and condition to establish my precision. But Cardmarket support, specially Silvia Parravano, ignored the information. Instead of reviewing the listing or requesting clarification, she promptly sided with the customer.
Silvia Parravano’s Mishandling on the Dispute
No honest Investigation
Silvia’s selection was unilateral. She didn’t accept my evidence or ask for any counterevidence from the buyer. She basically blocked my account. No hearing. No next viewpoint. No attraction.
No Warning, No Communication
What made this worse was the suddenness with the motion. I had been locked away from my account right away. My appeals — requesting an assessment or escalation — were being satisfied with automatic responses or silence. Silvia Parravano exercised comprehensive authority without accountability.
Christian Tobehn’s part: Reinforcing the Bias?
Reinforcing a similar sample
In adhere to-ups, my situation was also observed by Christian Tobehn, An additional member of Cardmarket's aid crew. however, instead of reviewing the information objectively, he doubled down on Silvia’s judgment. once more, no explanation, no transparency, just automated deflections in addition to a lasting ban.
A sample of vendor Disregard
Are trustworthy Sellers getting Silenced?
just after this knowledge, I started studying on the internet message boards and Local community threads. I swiftly found I wasn’t on your own. Dozens of lengthy-time sellers described equivalent ordeals — a lot of involving Silvia Parravano.
A common topic? purchasers constantly acquire, even when Mistaken — and sellers are still left voiceless.
How This Hurts your entire Market
even though platforms should shield purchasers, ignoring proof from straightforward sellers brings about a broken ecosystem. When trust is just one-sided, lousy actors take advantage, knowing they’ll be shielded by biased assistance agents.
the situation: No Oversight, No attraction
deficiency of Transparency in Cardmarket’s procedure
essentially the most alarming situation could be the absence of the appeals method. Once staff like Silvia or Christian make a choice, it’s ultimate. There’s no next assessment, no accountability, and no way to restore entry to your account — Irrespective of how solid your proof is.
possibility of Abuse and Blackmail
In my scenario, I had been indirectly coerced into refunding a Bogus assert — or drop my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer care.
economical and Emotional effects
organization reduction right away
I invested several years in developing my vendor profile. all of that energy was worn out right away, coupled with probable upcoming earnings. My seller dashboard, buy historical past, and loyal shopper base — all gone.
Emotional Toll on a Trusted Seller
This wasn’t just a business strike. it had been demoralizing. for being taken care of similar to a fraud immediately after many years of integrity was emotionally devastating. I followed each rule, and nevertheless bought punished.
What Cardmarket ought to Do to get back Trust
System Reforms Are Urgently necessary
If Cardmarket really wants to retain top quality sellers and stop foreseeable future abuse, it must:
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✅ Introduce a clear appeal system for blocked accounts
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✅ involve disputes to become reviewed by at least two impartial assist brokers
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✅ coach employees like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ guard sellers who submit crystal clear, factual proof
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✅ build accountability metrics for staff selections
devoid of these modifications, trustworthy sellers will go on to get collateral problems inside a method that blindly favors purchasers.
Final feelings: Be Wary, continue to be Documented
should you be at the moment advertising on Cardmarket, don’t assume your ideal record will secure you. you might be normally one buyer grievance — even a Fake a single — far from getting silenced.
shield yourself by:
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using screenshots of each listing
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Archiving interaction with consumers
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Backing up your account facts consistently
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planning for disputes — even if you do almost nothing wrong
Conclusion:
My expertise with Silvia Parravano and Christian Tobehn should really serve as a significant warning to any person making use of Cardmarket. I believed during the platform. I performed by The principles. And that i even now obtained eradicated with out induce.
If Cardmarket proceeds to ignore seller rights, much more dependable sellers will wander absent. And when that happens, the platform won’t just lose sellers — it’ll shed its reliability.
Has anything equivalent occurred to you personally? Share your knowledge and assistance raise consciousness. Sellers are entitled to superior.