For years, I was a dependable vendor on Cardmarket, considered one of Europe’s most notable platforms for investing cards. I managed a great track record — around 400 positive testimonials, zero disputes, and consistent, professional services. But 1 unjustified dispute, dealt with by Cardmarket staff members Silvia Parravano and Christian Tobehn, modified almost everything. In this article, I'll share my private knowledge, explain the structural flaws in Cardmarket's dispute procedure, and problem a stark warning to other sellers.
A clear file constructed above several years
A tested vendor With one hundred% beneficial feed-back
ahead of the incident, I used to be accurately the kind of vendor just about every Market values. I listed investing playing cards precisely, described conditions transparently, and delivered immediately. I by no means gained a single complaint — only praise.
the significance of Trust on Cardmarket
standing is all the things for sellers on Cardmarket. One oversight — even one which isn’t your fault — can harm several years of effort. That’s what helps make my Tale so alarming for Other folks functioning around the platform.
The Dispute That Shattered My Standing
consumer Ordered the Wrong Card, Then Blamed Me
The trouble begun each time a consumer requested a card detailed specifically by title, established, and condition. Upon getting it, they falsely claimed I had despatched the “wrong version” — despite obvious listing evidence exhibiting I hadn’t.
evidence overlooked by guidance
I submitted screenshots from the listing, card version, and affliction to show my accuracy. But Cardmarket assist, exclusively Silvia Parravano, overlooked the points. as an alternative to reviewing the listing or requesting clarification, she quickly sided with the client.
Silvia Parravano’s Mishandling with the Dispute
No good Investigation
Silvia’s choice was unilateral. She didn’t accept my evidence or ask for any counterevidence from the buyer. She just blocked my account. No hearing. No second impression. No enchantment.
No Warning, No interaction
What created this even worse was the suddenness on the action. I was locked outside of my account right away. My appeals — asking for an evaluation or escalation — were being satisfied with automatic responses or silence. Silvia Parravano exercised finish authority without accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing the exact same sample
In comply with-ups, my situation was also seen by Christian Tobehn, A further member of Cardmarket's guidance workforce. regrettably, rather than examining the info objectively, he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automated deflections and also a lasting ban.
A Pattern of Seller Disregard
Are sincere Sellers staying Silenced?
right after this knowledge, I began exploring on the web discussion boards and Group threads. I speedily found out I wasn’t by yourself. Dozens of extended-time sellers documented comparable activities — quite a few involving Silvia Parravano.
a typical concept? customers normally win, regardless if Completely wrong — and sellers are still left voiceless.
How This Hurts your entire Market
While platforms should guard prospective buyers, disregarding proof from truthful sellers leads to a broken ecosystem. When have confidence in is 1-sided, negative actors take advantage, understanding they’ll be shielded by biased assist agents.
The Problem: No Oversight, No Appeal
Lack of Transparency in Cardmarket’s process
one of the most alarming situation is the absence of the appeals approach. after staff members like Silvia or Christian make a decision, it’s closing. There’s no next evaluation, no accountability, and no way to revive entry to your account — Irrespective of how potent your proof is.
possibility of Abuse and Blackmail
In my scenario, I used to be indirectly coerced into refunding a Fake claim — or lose my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer care.
money and Emotional outcomes
organization reduction Overnight
I invested several years in developing my seller profile. all of that energy was worn out immediately, coupled with likely foreseeable future income. My vendor dashboard, get historical past, and loyal buyer base — all gone.
psychological Toll with a dependable vendor
This wasn’t just a company strike. it absolutely was demoralizing. for being treated similar to a fraud following a long time of integrity was emotionally devastating. I adopted every single rule, and nonetheless acquired punished.
What Cardmarket need to Do to Regain believe in
System Reforms Are Urgently necessary
If Cardmarket would like to retain good quality sellers and prevent foreseeable future abuse, it have to:
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✅ Introduce a transparent charm process for blocked accounts
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✅ need disputes for being reviewed by no less than two impartial support agents
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✅ teach workers like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ defend sellers who post clear, factual evidence
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✅ build accountability metrics for employees selections
without the need of these modifications, honest sellers will carry on to get collateral injury in the process that blindly favors buyers.
last Thoughts: Be Wary, continue to be Documented
in case you are at the moment selling on Cardmarket, don’t check here suppose your fantastic document will secure you. You're constantly 1 purchaser complaint — even a Untrue just one — clear of remaining silenced.
secure yourself by:
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having screenshots of every listing
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Archiving conversation with purchasers
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Backing up your account knowledge on a regular basis
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Preparing for disputes — even if you do very little Improper
summary:
My knowledge with Silvia Parravano and Christian Tobehn should really function a serious warning to any person using Cardmarket. I believed inside the System. I played by The foundations. And I nevertheless received taken off with no lead to.
If Cardmarket carries on to disregard seller rights, additional trustworthy vendors will wander absent. And when that takes place, the platform won’t just reduce sellers — it’ll drop its believability.
Has one thing very similar transpired for you? Share your knowledge and assist increase consciousness. Sellers are entitled to better.