For a long time, I had been a reliable seller on Cardmarket, one among Europe’s most outstanding platforms for trading cards. I maintained a great status — above 400 good critiques, zero disputes, and constant, Skilled service. But just one unjustified dispute, managed by Cardmarket staff customers Silvia Parravano and Christian Tobehn, modified every thing. In this article, I'll share my particular knowledge, make clear the structural flaws in Cardmarket's dispute course of action, and problem a stark warning to other sellers.
A Clean file constructed Over yrs
A Proven vendor With 100% good responses
Before the incident, I had been exactly the kind of seller each and every Market values. I shown buying and selling playing cards correctly, explained problems transparently, and transported immediately. I under no circumstances received just one grievance — only praise.
the value of belief on Cardmarket
standing is anything for sellers on Cardmarket. a single miscalculation — even one which isn’t your fault — can problems many years of labor. That’s what makes my story so alarming for others functioning on the System.
The Dispute That Shattered My Standing
consumer Ordered the Wrong Card, Then Blamed Me
The difficulty commenced any time a customer requested a card stated specifically by title, established, and condition. Upon getting it, they falsely claimed I'd sent the “Incorrect version” — Inspite of clear listing evidence exhibiting I hadn’t.
Proof dismissed by help
I submitted screenshots with the listing, card Model, and ailment to show my accuracy. But Cardmarket aid, specially Silvia Parravano, disregarded the facts. as opposed to examining the listing or requesting clarification, she straight away sided with the customer.
Silvia Parravano’s Mishandling from the Dispute
No good Investigation
Silvia’s choice was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the client. She just blocked my account. No hearing. No 2nd feeling. No attractiveness.
No Warning, No Communication
What designed this worse was the suddenness of the motion. I had been locked out of my account overnight. My appeals — requesting a review or escalation — were achieved with automated responses or silence. Silvia Parravano exercised full authority with no accountability.
Christian Tobehn’s part: Reinforcing the Bias?
Reinforcing the identical sample
In adhere to-ups, my circumstance was also observed by Christian Tobehn, A further member of Cardmarket's assist group. however, as an alternative to examining the info objectively, he doubled down on Silvia’s judgment. yet again, no rationalization, no transparency, just automatic deflections plus a long-lasting ban.
A sample of Seller Disregard
Are genuine Sellers staying Silenced?
just after this experience, I started researching on-line message boards and Local community threads. I rapidly discovered I wasn’t on your own. Dozens of prolonged-time sellers reported very similar ordeals — numerous involving Silvia Parravano.
A common topic? prospective buyers generally get, even though Mistaken — and sellers are left voiceless.
How This Hurts your entire Market
whilst platforms need to safeguard buyers, disregarding proof from truthful sellers brings about a broken ecosystem. When have confidence in is one particular-sided, lousy actors make the most, realizing they’ll be shielded by biased aid brokers.
the situation: No Oversight, No attractiveness
not enough Transparency in Cardmarket’s method
The most alarming concern is the absence of the appeals approach. at the time employees like Silvia or Christian make a choice, it’s final. There’s no second assessment, no accountability, and no way to revive access to your account — Irrespective of how robust your proof is.
chance of Abuse and Blackmail
In my situation, I was indirectly coerced into refunding a Untrue claim — or eliminate my account totally. That’s not dispute resolution — that’s blackmail under the guise of customer care.
economic and psychological penalties
Business Loss right away
I invested decades in constructing my seller profile. everything effort was worn out instantaneously, in addition to opportunity long term profits. My vendor dashboard, purchase heritage, and faithful consumer foundation — all absent.
Emotional Toll over a dependable Seller
This wasn’t just a company strike. It was demoralizing. being addressed like a fraud right after decades of integrity was emotionally devastating. I adopted every rule, and nevertheless obtained punished.
What Cardmarket ought to Do to Regain believe in
Platform Reforms Are Urgently essential
If Cardmarket really wants to keep excellent sellers and forestall foreseeable future abuse, it have to:
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✅ Introduce a clear charm procedure for blocked accounts
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✅ need disputes for being reviewed by no less than two impartial guidance brokers
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✅ teach workers like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ guard sellers who submit apparent, factual proof
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✅ Establish accountability metrics for staff decisions
with no these modifications, sincere sellers will continue to get collateral problems inside a system that blindly favors purchasers.
remaining views: Be Wary, keep Documented
in case you are at the moment offering on Cardmarket, don’t think your fantastic record will safeguard you. you happen to be often a person customer criticism — even a Untrue just one — from currently being silenced.
shield on your own by:
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using screenshots of every listing
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Archiving communication with prospective buyers
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Backing up your account info regularly
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getting ready for disputes — Even when you do absolutely nothing Mistaken
summary:
My encounter with Silvia Parravano and Christian Tobehn must function a significant warning to any individual applying Cardmarket. I believed inside the platform. I performed by The foundations. And I still obtained eliminated with out result in.
If Cardmarket continues to ignore vendor rights, extra reputable suppliers will walk away. And when that comes about, the platform gained’t just eliminate sellers — more info it’ll lose its believability.
Has a little something similar took place for you? Share your practical experience and aid increase recognition. Sellers should have improved.