For a long time, I was a trusted seller on Cardmarket, amongst Europe’s most outstanding platforms for trading cards. I preserved an excellent track record — in excess of four hundred constructive evaluations, zero disputes, and regular, Experienced assistance. But one unjustified dispute, handled by Cardmarket workers users Silvia Parravano and Christian Tobehn, changed every thing. In this article, I will share my private encounter, explain the structural flaws in Cardmarket's dispute process, and issue a stark warning to other sellers.
A thoroughly clean file crafted above a long time
A Proven Seller With 100% good feed-back
ahead of the incident, I had been exactly the type of vendor every marketplace values. I shown investing cards accurately, described situations transparently, and delivered immediately. I never ever received a single criticism — only praise.
the value of believe in on Cardmarket
Reputation is everything for sellers on Cardmarket. just one slip-up — even one which isn’t your fault — can damage decades of hard work. That’s what would make my Tale so alarming for Other individuals working to the System.
The Dispute That Shattered My Standing
purchaser requested the Wrong Card, Then Blamed Me
The trouble commenced when a purchaser requested a card detailed specifically by identify, set, and ailment. Upon receiving it, they falsely claimed I had sent the “Erroneous Variation” — Regardless of obvious listing evidence demonstrating I hadn’t.
evidence dismissed by Support
I submitted screenshots on the listing, card Model, and condition to prove my accuracy. But Cardmarket support, particularly Silvia Parravano, ignored the information. as opposed to examining the listing or requesting clarification, she quickly sided with the buyer.
Silvia Parravano’s Mishandling in the Dispute
No good Investigation
Silvia’s final decision was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the customer. She merely blocked my account. No hearing. No next opinion. No enchantment.
No Warning, No interaction
What built this even worse was the suddenness of your action. I was locked out of my account overnight. My appeals — requesting an evaluation or escalation — have been satisfied with automatic responses or silence. Silvia Parravano exercised comprehensive authority without accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing exactly the same Pattern
In stick to-ups, my case was also noticed more info by Christian Tobehn, A further member of Cardmarket's assist team. regretably, rather then reviewing the points objectively, he doubled down on Silvia’s judgment. once more, no explanation, no transparency, just automatic deflections and also a everlasting ban.
A Pattern of Seller Disregard
Are truthful Sellers remaining Silenced?
After this working experience, I started exploring on line discussion boards and Group threads. I immediately uncovered I wasn’t on your own. Dozens of prolonged-time sellers described identical experiences — lots of involving Silvia Parravano.
a typical concept? consumers constantly get, even if wrong — and sellers are left voiceless.
How This Hurts your entire Market
whilst platforms really should defend purchasers, ignoring evidence from honest sellers leads to a damaged ecosystem. When trust is one particular-sided, undesirable actors make the most, realizing they’ll be shielded by biased assistance brokers.
the situation: No Oversight, No charm
not enough Transparency in Cardmarket’s procedure
by far the most alarming issue will be the absence of an appeals approach. Once workers like Silvia or Christian make a decision, it’s last. There’s no next evaluate, no accountability, and no way to revive access to your account — Irrespective of how solid your proof is.
hazard of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Wrong claim — or get rid of my account solely. That’s not dispute resolution — that’s blackmail underneath the guise of customer support.
money and psychological Consequences
small business decline Overnight
I invested yrs in developing my seller profile. All that effort and hard work was wiped out instantaneously, along with likely potential profits. My vendor dashboard, buy history, and faithful consumer base — all absent.
psychological Toll on a reliable Seller
This wasn’t just a business strike. It was demoralizing. to get taken care of similar to a fraud soon after many years of integrity was emotionally devastating. I adopted each and every rule, and even now got punished.
What Cardmarket ought to Do to Regain have confidence in
Platform Reforms Are Urgently necessary
If Cardmarket wants to keep good quality sellers and forestall foreseeable future abuse, it need to:
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✅ Introduce a transparent appeal course of action for blocked accounts
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✅ demand disputes for being reviewed by no less than two impartial help brokers
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✅ coach staff members like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ shield sellers who post clear, factual evidence
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✅ build accountability metrics for workers decisions
Without these modifications, straightforward sellers will go on for being collateral harm in a very method that blindly favors purchasers.
last views: Be cautious, continue to be Documented
in case you are at the moment providing on Cardmarket, don’t believe your ideal document will guard you. you are normally a person buyer grievance — even a false 1 — away from getting silenced.
shield your self by:
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having screenshots of each listing
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Archiving conversation with prospective buyers
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Backing up your account details often
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making ready for disputes — even if you do nothing Incorrect
Conclusion:
My experience with Silvia Parravano and Christian Tobehn need to serve as a serious warning to anyone making use of Cardmarket. I believed inside the System. I played by the rules. And I however received taken out without the need of induce.
If Cardmarket continues to disregard vendor legal rights, additional trusted distributors will stroll away. And when that transpires, the System gained’t just shed sellers — it’ll shed its credibility.
Has something comparable took place for you? Share your experience and aid raise consciousness. Sellers should have better.