For many years, I used to be a trusted vendor on Cardmarket, certainly one of Europe’s most distinguished platforms for buying and selling playing cards. I taken care of an ideal track record — above 400 positive testimonials, zero disputes, and reliable, Expert assistance. But one unjustified dispute, dealt with by Cardmarket personnel users Silvia Parravano and Christian Tobehn, adjusted anything. on this page, I will share my own expertise, demonstrate the structural flaws in Cardmarket's dispute procedure, and difficulty a stark warning to other sellers.
A clean up document constructed above a long time
A tested Seller With one hundred% favourable Feedback
prior to the incident, I had been accurately the type of seller every single marketplace values. I shown investing playing cards properly, described ailments transparently, and transported instantly. I in no way acquired only one grievance — only praise.
The Importance of believe in on Cardmarket
popularity is every thing for sellers on Cardmarket. a single blunder — even one which isn’t your fault — can problems a long time of hard work. That’s what will make my Tale so alarming for Some others functioning on the System.
The Dispute That Shattered My Standing
customer purchased the Wrong Card, Then Blamed Me
The difficulty began when a customer purchased a card detailed exactly by name, established, and situation. Upon receiving it, they falsely claimed I'd sent the “Incorrect Edition” — Irrespective of crystal clear listing evidence exhibiting I hadn’t.
evidence overlooked by assistance
I submitted screenshots from the listing, card version, and condition to confirm my accuracy. But Cardmarket help, specifically Silvia Parravano, disregarded the information. in lieu of reviewing the listing or requesting clarification, she quickly sided with the buyer.
Silvia Parravano’s Mishandling with the Dispute
No truthful Investigation
Silvia’s determination was unilateral. She didn’t admit my evidence or request any counterevidence from the customer. She simply just blocked my account. No hearing. No second feeling. No attractiveness.
No Warning, No Communication
What manufactured this worse was the suddenness in the action. I was locked outside of my account overnight. My appeals — asking for an assessment or escalation — have been met with automated responses or silence. Silvia Parravano exercised entire authority without having accountability.
Christian Tobehn’s part: Reinforcing the Bias?
Reinforcing the identical Pattern
In comply with-ups, my circumstance was also found by Christian Tobehn, A further member of Cardmarket's assistance crew. however, rather then reviewing the facts objectively, he doubled down on Silvia’s judgment. once again, no rationalization, no transparency, just automated deflections plus a long term ban.
A Pattern of Seller Disregard
Are trustworthy Sellers Being Silenced?
immediately after this working experience, I began looking into on the web boards and Neighborhood threads. I immediately discovered I wasn’t alone. Dozens of prolonged-time sellers reported related encounters — quite a few involving Silvia Parravano.
a typical topic? customers often earn, even when Mistaken — and sellers are left voiceless.
How This Hurts the Entire Market
when platforms really should shield buyers, disregarding proof from honest sellers causes a broken ecosystem. When belief is a single-sided, undesirable actors make the most, knowing they’ll be shielded by biased guidance agents.
the issue: No Oversight, No attractiveness
not enough Transparency in Cardmarket’s process
The most alarming challenge will be the absence of the appeals process. at the time staff members like Silvia or Christian make a call, it’s remaining. There’s no second evaluation, no accountability, and no way to restore entry to your account more info — It doesn't matter how sturdy your proof is.
danger of Abuse and Blackmail
In my scenario, I had been indirectly coerced into refunding a Fake assert — or eliminate my account solely. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.
Financial and psychological Consequences
company reduction right away
I invested yrs in making my vendor profile. everything energy was worn out promptly, coupled with opportunity long term revenue. My vendor dashboard, buy history, and loyal buyer base — all gone.
psychological Toll on a dependable Seller
This wasn’t just a business strike. It was demoralizing. to get treated similar to a fraud immediately after yrs of integrity was emotionally devastating. I followed every single rule, and continue to bought punished.
What Cardmarket will have to Do to get back rely on
Platform Reforms Are Urgently desired
If Cardmarket wants to keep top quality sellers and stop long run abuse, it should:
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✅ Introduce a transparent appeal system for blocked accounts
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✅ Require disputes for being reviewed by no less than two independent guidance brokers
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✅ prepare staff members like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ guard sellers who submit distinct, factual evidence
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✅ build accountability metrics for staff conclusions
Without these alterations, trustworthy sellers will carry on to be collateral damage inside a program that blindly favors consumers.
ultimate Thoughts: Be Wary, keep Documented
for anyone who is currently selling on Cardmarket, don’t believe your excellent file will shield you. You're generally a single buyer criticism — even a Fake 1 — clear of becoming silenced.
guard on your own by:
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getting screenshots of each listing
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Archiving interaction with purchasers
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Backing up your account data consistently
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Preparing for disputes — Even when you do absolutely nothing Improper
summary:
My working experience with Silvia Parravano and Christian Tobehn must serve as a serious warning to any individual applying Cardmarket. I considered during the System. I played by the rules. And that i nonetheless obtained removed without bring about.
If Cardmarket continues to disregard seller legal rights, far more reliable distributors will wander absent. And when that occurs, the System gained’t just shed sellers — it’ll eliminate its reliability.
Has anything equivalent occurred to you? Share your encounter and help elevate awareness. Sellers ought to have improved.