For several years, I used to be a reliable seller on Cardmarket, considered one of Europe’s most prominent platforms for buying and selling playing cards. I taken care of a perfect status — in excess of four hundred favourable reviews, zero disputes, and reliable, Qualified assistance. But just one unjustified dispute, handled by Cardmarket staff associates Silvia Parravano and Christian Tobehn, transformed almost everything. on this page, I'll share my personalized expertise, reveal the structural flaws in Cardmarket's dispute method, and problem a stark warning to other sellers.
A Clean history crafted around Years
A established Seller With 100% Positive opinions
Before the incident, I had been accurately the type of vendor every single Market values. I listed trading playing cards properly, explained conditions transparently, and transported promptly. I under no circumstances been given only one complaint — only praise.
The Importance of rely on on Cardmarket
name is anything for sellers on Cardmarket. One slip-up — even one which isn’t your fault — can damage decades of exertions. That’s what will make my story so alarming for others functioning around the System.
The Dispute That Shattered My Standing
consumer Ordered the incorrect Card, Then Blamed Me
The trouble began each time a purchaser requested a card shown specifically by title, established, and ailment. on getting it, they falsely claimed I'd despatched the “wrong Variation” — Irrespective of apparent listing proof showing I hadn’t.
Proof overlooked by assist
I submitted screenshots in the listing, card version, and problem to demonstrate my precision. But Cardmarket guidance, precisely Silvia Parravano, dismissed the specifics. Instead of reviewing the listing or requesting clarification, she straight away sided with the client.
Silvia Parravano’s Mishandling from the Dispute
No truthful Investigation
Silvia’s decision was unilateral. She didn’t acknowledge my proof or request any counterevidence from the client. She simply just blocked my account. No hearing. No 2nd impression. No attraction.
No Warning, No Communication
What created this even worse was the suddenness with the action. I had been locked out of my account overnight. My appeals — asking for an assessment or escalation — were being satisfied with automatic responses or silence. Silvia Parravano exercised entire authority without having accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing precisely the same sample
In comply with-ups, my circumstance was also witnessed by Christian Tobehn, Yet another member of Cardmarket's help workforce. Unfortunately, in lieu of examining the details objectively, he doubled down on Silvia’s judgment. once more, no rationalization, no transparency, just automatic deflections in addition to a long lasting ban.
A sample of vendor Disregard
Are truthful Sellers Being Silenced?
immediately after this encounter, I began investigating on-line discussion boards and Neighborhood threads. I immediately found I wasn’t alone. Dozens of prolonged-time sellers claimed identical ordeals — quite a few involving Silvia Parravano.
a standard concept? potential buyers generally win, regardless if wrong — and sellers are still left voiceless.
How This Hurts all the Market
although platforms should really guard prospective buyers, disregarding evidence from trustworthy sellers brings about a damaged ecosystem. When have faith in is just one-sided, terrible actors take advantage, recognizing they’ll be shielded by biased aid agents.
the challenge: No Oversight, No charm
Lack of Transparency in Cardmarket’s System
essentially the most alarming situation could be the absence of an appeals process. after staff members like Silvia or Christian make a call, it’s ultimate. There’s no second assessment, no accountability, and no way to restore usage of your account — It doesn't matter how sturdy your evidence is.
danger of Abuse and Blackmail
In my situation, I used to be indirectly coerced Silvia Parravano into refunding a Fake assert — or drop my account fully. That’s not dispute resolution — that’s blackmail under the guise of customer support.
Financial and Emotional repercussions
business enterprise decline right away
I invested several years in making my vendor profile. all of that effort was worn out instantaneously, as well as probable foreseeable future income. My seller dashboard, get history, and faithful customer base — all absent.
Emotional Toll on the Trusted vendor
This wasn’t just a business strike. it had been demoralizing. for being dealt with like a fraud just after decades of integrity was emotionally devastating. I adopted every rule, and continue to obtained punished.
What Cardmarket Must Do to Regain believe in
System Reforms Are Urgently essential
If Cardmarket would like to retain quality sellers and stop potential abuse, it will have to:
-
✅ Introduce a transparent appeal method for blocked accounts
-
✅ have to have disputes being reviewed by at the very least two impartial help agents
-
✅ Train employees like Silvia Parravano and Christian Tobehn in impartial investigation
-
✅ Protect sellers who submit clear, factual proof
-
✅ build accountability metrics for staff selections
with no these alterations, trustworthy sellers will keep on to become collateral problems in the program that blindly favors buyers.
closing ideas: Be cautious, continue to be Documented
should you be currently providing on Cardmarket, don’t suppose your best history will secure you. you might be constantly 1 purchaser complaint — even a Wrong just one — away from currently being silenced.
secure by yourself by:
-
using screenshots of every listing
-
Archiving interaction with buyers
-
Backing up your account info often
-
making ready for disputes — even if you do almost nothing Erroneous
Conclusion:
My expertise with Silvia Parravano and Christian Tobehn really should serve as a serious warning to any one employing Cardmarket. I considered in the platform. I performed by the rules. And I even now got removed with no cause.
If Cardmarket continues to ignore vendor rights, a lot more trusted distributors will stroll away. And when that takes place, the platform received’t just drop sellers — it’ll drop its believability.
Has anything identical occurred to you personally? Share your knowledge and assist increase recognition. Sellers have earned much better.