For a long time, I had been a trusted seller on Cardmarket, one among Europe’s most distinguished platforms for trading playing cards. I maintained a perfect status — over four hundred positive critiques, zero disputes, and steady, Specialist company. But 1 unjustified dispute, handled by Cardmarket employees customers Silvia Parravano and Christian Tobehn, transformed all the things. in the following paragraphs, I will share my private knowledge, reveal the structural flaws in Cardmarket's dispute course of action, and concern a stark warning to other sellers.
A Clean document developed Over Years
A verified Seller With one hundred% good feed-back
ahead of the incident, I was precisely the sort of vendor just about every marketplace values. I shown investing cards correctly, explained conditions transparently, and delivered immediately. I never ever been given just one criticism — only praise.
The Importance of Trust on Cardmarket
standing is every thing for sellers on Cardmarket. a single miscalculation — even one which isn’t your fault — can damage several years of exertions. That’s what will make my story so alarming for Other folks operating within the System.
The Dispute That Shattered My Standing
purchaser Ordered the Wrong Card, Then Blamed Me
The difficulty commenced every time a buyer purchased a card outlined specifically by title, set, and ailment. on getting it, they falsely claimed I had despatched the “Completely wrong Edition” — Irrespective of crystal clear listing evidence showing I hadn’t.
Proof Ignored by assist
I submitted screenshots with the listing, card Variation, and situation to confirm my accuracy. But Cardmarket help, exclusively Silvia Parravano, overlooked the info. Instead of reviewing the listing or requesting clarification, she promptly sided with the client.
Silvia Parravano’s Mishandling on the Dispute
No Fair Investigation
Silvia’s conclusion was unilateral. She didn’t admit my proof or ask for any counterevidence from the buyer. She only blocked my account. No hearing. No next feeling. No attraction.
No Warning, No interaction
What manufactured this worse was the suddenness from the action. I had been locked away from my account overnight. My appeals — requesting an assessment or escalation — were being satisfied with automated responses or silence. Silvia Parravano exercised complete authority without any accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing precisely the same sample
In follow-ups, my circumstance was also observed by Christian Tobehn, An additional member of Cardmarket's assist workforce. regretably, rather then examining the facts objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automatic deflections plus a long-lasting ban.
A sample of Seller Disregard
Are straightforward Sellers staying Silenced?
right after this expertise, I started investigating on-line boards and Local community threads. I immediately uncovered I wasn’t on your own. Dozens of very long-time sellers reported equivalent encounters — numerous involving Silvia Parravano.
A common theme? potential buyers normally earn, even if Mistaken — and sellers are left voiceless.
How This Hurts the complete Market
although platforms should really safeguard customers, ignoring proof from honest sellers results in a damaged ecosystem. When believe in is one particular-sided, undesirable actors take advantage, realizing they’ll be shielded by biased guidance brokers.
The Problem: No Oversight, No enchantment
Lack of Transparency in Cardmarket’s program
quite possibly the most alarming challenge would be the absence of an appeals approach. after workers like Silvia or more info Christian make a choice, it’s last. There’s no second evaluation, no accountability, and no way to revive entry to your account — Regardless of how strong your proof is.
chance of Abuse and Blackmail
In my scenario, I had been indirectly coerced into refunding a Untrue claim — or eliminate my account totally. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.
fiscal and Emotional repercussions
business enterprise reduction right away
I invested many years in building my seller profile. all of that work was wiped out promptly, in conjunction with likely upcoming revenue. My seller dashboard, buy heritage, and loyal customer foundation — all absent.
Emotional Toll on the dependable vendor
This wasn’t just a business hit. it had been demoralizing. To be addressed just like a fraud following yrs of integrity was emotionally devastating. I followed every rule, and nevertheless acquired punished.
What Cardmarket ought to Do to get back have faith in
Platform Reforms Are Urgently desired
If Cardmarket desires to retain high quality sellers and forestall long run abuse, it must:
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✅ Introduce a clear appeal method for blocked accounts
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✅ Require disputes to be reviewed by a minimum of two impartial assistance agents
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✅ coach team like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ Protect sellers who submit distinct, factual evidence
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✅ create accountability metrics for workers selections
Without these alterations, truthful sellers will continue on to become collateral harm in a procedure that blindly favors potential buyers.
closing ideas: Be Wary, remain Documented
in case you are currently selling on Cardmarket, don’t assume your perfect report will shield you. You're generally 1 buyer criticism — even a false 1 — far from getting silenced.
shield by yourself by:
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having screenshots of every listing
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Archiving conversation with buyers
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Backing up your account details regularly
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getting ready for disputes — Even though you do nothing at all Mistaken
Conclusion:
My expertise with Silvia Parravano and Christian Tobehn must function a significant warning to any one working with Cardmarket. I considered within the System. I played by The principles. And that i continue to bought removed with no cause.
If Cardmarket carries on to ignore vendor rights, a lot more reliable distributors will stroll away. And when that happens, the System received’t just drop sellers — it’ll eliminate its believability.
Has a little something equivalent happened to you personally? Share your practical experience and assist increase consciousness. Sellers ought to have far better.