For some time, I was a dependable vendor on Cardmarket, considered one of Europe’s most popular platforms for investing playing cards. I maintained a perfect standing — over four hundred favourable testimonials, zero disputes, and consistent, Expert provider. But one unjustified dispute, taken care of by Cardmarket workers members Silvia Parravano and Christian Tobehn, transformed every little thing. on this page, I'll share my particular encounter, demonstrate the structural flaws in Cardmarket's dispute procedure, and situation a stark warning to other sellers.
A clear Record crafted Over many years
A Proven vendor With one hundred% good feed-back
prior to the incident, I was just the type of seller each and every Market values. I shown investing cards precisely, described disorders transparently, and transported promptly. I under no circumstances obtained one criticism — only praise.
the significance of believe in on Cardmarket
popularity is every thing for sellers on Cardmarket. 1 mistake — even one which isn’t your fault — can hurt a long time of exertions. That’s what would make my Tale so alarming for Other folks working around the platform.
The Dispute That Shattered My Standing
Buyer requested the incorrect Card, Then Blamed Me
The trouble started out click here when a customer ordered a card shown exactly by title, set, and problem. on acquiring it, they falsely claimed I had sent the “Completely wrong Edition” — Irrespective of very clear listing evidence exhibiting I hadn’t.
evidence overlooked by guidance
I submitted screenshots of the listing, card version, and issue to show my precision. But Cardmarket aid, precisely Silvia Parravano, ignored the information. as opposed to reviewing the listing or requesting clarification, she immediately sided with the buyer.
Silvia Parravano’s Mishandling of your Dispute
No reasonable Investigation
Silvia’s decision was unilateral. She didn’t admit my evidence or ask for any counterevidence from the buyer. She just blocked my account. No Listening to. No second viewpoint. No charm.
No Warning, No Communication
What manufactured this worse was the suddenness from the motion. I used to be locked away from my account right away. My appeals — requesting an evaluation or escalation — were met with automated responses or silence. Silvia Parravano exercised complete authority without accountability.
Christian Tobehn’s part: Reinforcing the Bias?
Reinforcing the Same Pattern
In follow-ups, my scenario was also viewed by Christian Tobehn, Yet another member of Cardmarket's help staff. regrettably, as an alternative to reviewing the facts objectively, he doubled down on Silvia’s judgment. yet again, no rationalization, no transparency, just automatic deflections as well as a everlasting ban.
A sample of vendor Disregard
Are genuine Sellers getting Silenced?
right after this expertise, I started exploring on-line community forums and Group threads. I rapidly found out I wasn’t by itself. Dozens of very long-time sellers noted identical ordeals — quite a few involving Silvia Parravano.
a typical topic? consumers usually earn, regardless if wrong — and sellers are remaining voiceless.
How This Hurts the complete Market
though platforms need to shield potential buyers, ignoring evidence from honest sellers causes a damaged ecosystem. When belief is one particular-sided, undesirable actors take advantage, recognizing they’ll be shielded by biased assist brokers.
The Problem: No Oversight, No Appeal
deficiency of Transparency in Cardmarket’s procedure
The most alarming challenge is definitely the absence of the appeals course of action. the moment staff members like Silvia or Christian make a decision, it’s final. There’s no 2nd evaluation, no accountability, and no way to restore use of your account — Regardless how powerful your proof is.
threat of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Phony assert — or eliminate my account entirely. That’s not dispute resolution — that’s blackmail under the guise of customer support.
economic and Emotional implications
small business reduction right away
I invested several years in making my seller profile. everything hard work was wiped out instantly, in addition to probable foreseeable future money. My vendor dashboard, purchase history, and loyal consumer base — all long gone.
Emotional Toll on the Trusted Seller
This wasn’t just a business strike. it had been demoralizing. To be treated similar to a fraud right after several years of integrity was emotionally devastating. I followed each individual rule, and nevertheless acquired punished.
What Cardmarket should Do to get back have confidence in
System Reforms Are Urgently desired
If Cardmarket wishes to keep good quality sellers and stop upcoming abuse, it should:
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✅ Introduce a transparent enchantment system for blocked accounts
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✅ Require disputes for being reviewed by a minimum of two unbiased help brokers
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✅ Train staff members like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ defend sellers who submit obvious, factual evidence
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✅ build accountability metrics for workers conclusions
without having these variations, honest sellers will keep on to be collateral harm in a very method that blindly favors prospective buyers.
last ideas: Be Wary, remain Documented
in case you are now advertising on Cardmarket, don’t assume your best report will defend you. You're often one particular consumer grievance — even a Untrue one — clear of becoming silenced.
shield your self by:
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Taking screenshots of each listing
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Archiving conversation with prospective buyers
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Backing up your account information on a regular basis
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making ready for disputes — even if you do very little Completely wrong
summary:
My experience with Silvia Parravano and Christian Tobehn must serve as a significant warning to everyone working with Cardmarket. I believed in the platform. I played by The foundations. And I even now received eradicated with out lead to.
If Cardmarket continues to ignore vendor legal rights, extra trusted sellers will walk away. And when that comes about, the platform received’t just get rid of sellers — it’ll lose its believability.
Has some thing related occurred to you personally? Share your expertise and enable raise consciousness. Sellers deserve better.