For some time, I was a dependable seller on Cardmarket, one among Europe’s most well known platforms for trading cards. I preserved an ideal name — above 400 favourable reviews, zero disputes, and consistent, Specialist provider. But a single unjustified dispute, taken care of by Cardmarket employees customers Silvia Parravano and Christian Tobehn, adjusted everything. In this article, I'll share my individual practical experience, demonstrate the structural flaws in Cardmarket's dispute process, more info and concern a stark warning to other sellers.
A clean up document constructed more than many years
A verified Seller With a hundred% Positive opinions
Before the incident, I used to be specifically the sort of seller every single marketplace values. I detailed investing cards correctly, explained conditions transparently, and shipped promptly. I by no means been given an individual criticism — only praise.
the significance of belief on Cardmarket
track record is every thing for sellers on Cardmarket. a single oversight — even one that isn’t your fault — can destruction several years of effort. That’s what tends to make my Tale so alarming for others working on the System.
The Dispute That Shattered My Standing
purchaser Ordered the Wrong Card, Then Blamed Me
The trouble begun every time a customer ordered a card stated exactly by title, set, and issue. Upon acquiring it, they falsely claimed I'd sent the “wrong Edition” — In spite of crystal clear listing proof exhibiting I hadn’t.
Proof overlooked by assistance
I submitted screenshots of your listing, card Edition, and issue to establish my precision. But Cardmarket support, particularly Silvia Parravano, ignored the details. in lieu of examining the listing or requesting clarification, she straight away sided with the buyer.
Silvia Parravano’s Mishandling of the Dispute
No reasonable Investigation
Silvia’s final decision was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the client. She just blocked my account. No hearing. No 2nd opinion. No appeal.
No Warning, No conversation
What designed this even worse was the suddenness in the action. I was locked outside of my account overnight. My appeals — requesting a review or escalation — have been achieved with automatic responses or silence. Silvia Parravano exercised complete authority without any accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing a similar Pattern
In follow-ups, my situation was also observed by Christian Tobehn, Yet another member of Cardmarket's help team. sadly, as opposed to examining the points objectively, he doubled down on Silvia’s judgment. once more, no explanation, no transparency, just automatic deflections along with a long lasting ban.
A sample of vendor Disregard
Are straightforward Sellers remaining Silenced?
immediately after this encounter, I began studying online message boards and Neighborhood threads. I speedily uncovered I wasn’t by itself. Dozens of extended-time sellers documented comparable activities — several involving Silvia Parravano.
A common theme? Buyers always win, even though Improper — and sellers are remaining voiceless.
How This Hurts the whole Marketplace
While platforms really should safeguard prospective buyers, ignoring evidence from genuine sellers contributes to a damaged ecosystem. When rely on is one-sided, negative actors take advantage, being aware of they’ll be shielded by biased assist agents.
the challenge: No Oversight, No enchantment
Lack of Transparency in Cardmarket’s process
essentially the most alarming situation could be the absence of the appeals procedure. as soon as workers like Silvia or Christian make a call, it’s final. There’s no second evaluation, no accountability, and no way to revive use of your account — It doesn't matter how sturdy your evidence is.
danger of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Phony claim — or reduce my account entirely. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.
monetary and Emotional penalties
business enterprise decline Overnight
I invested several years in building my vendor profile. All that exertion was wiped out right away, in addition to probable future cash flow. My vendor dashboard, purchase background, and loyal shopper base — all long gone.
psychological Toll on the trustworthy Seller
This wasn’t just a business hit. it had been demoralizing. being handled just like a fraud soon after many years of integrity was emotionally devastating. I followed each rule, and nevertheless obtained punished.
What Cardmarket need to Do to Regain have confidence in
Platform Reforms Are Urgently required
If Cardmarket wants to keep quality sellers and forestall upcoming abuse, it must:
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✅ Introduce a clear attractiveness procedure for blocked accounts
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✅ demand disputes to get reviewed by at the least two unbiased assist agents
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✅ educate staff members like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ shield sellers who post distinct, factual evidence
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✅ Establish accountability metrics for workers decisions
without the need of these adjustments, sincere sellers will go on for being collateral hurt in the system that blindly favors customers.
closing Thoughts: Be cautious, keep Documented
if you are at this time marketing on Cardmarket, don’t believe your best record will protect you. you happen to be generally one particular consumer complaint — even a Wrong one particular — far from currently being silenced.
shield oneself by:
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having screenshots of every listing
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Archiving conversation with consumers
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Backing up your account information on a regular basis
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making ready for disputes — even if you do nothing at all Completely wrong
summary:
My practical experience with Silvia Parravano and Christian Tobehn really should function a serious warning to any one making use of Cardmarket. I considered while in the platform. I played by The foundations. And I even now got taken out with out result in.
If Cardmarket proceeds to disregard vendor legal rights, far more honest sellers will stroll away. And when that comes about, the platform gained’t just eliminate sellers — it’ll reduce its credibility.
Has a little something equivalent occurred to you personally? Share your encounter and assistance elevate consciousness. Sellers are worthy of superior.