For some time, I had been a reliable vendor on Cardmarket, among Europe’s most well known platforms for investing playing cards. I maintained an excellent status — around 400 optimistic reviews, zero disputes, and constant, Experienced provider. But one unjustified dispute, taken care of by Cardmarket staff users Silvia Parravano and Christian Tobehn, adjusted every little thing. In this article, I'll share my private practical experience, make clear the structural flaws in Cardmarket's website dispute method, and issue a stark warning to other sellers.
A Clean document crafted about Years
A confirmed Seller With one hundred% Positive comments
prior to the incident, I was precisely the type of vendor each individual marketplace values. I listed investing cards properly, explained situations transparently, and transported immediately. I never acquired just one criticism — only praise.
the value of Trust on Cardmarket
track record is everything for sellers on Cardmarket. a person slip-up — even one that isn’t your fault — can destruction a long time of labor. That’s what would make my story so alarming for Many others working on the platform.
The Dispute That Shattered My Standing
customer Ordered the Wrong Card, Then Blamed Me
The difficulty started when a customer purchased a card mentioned exactly by title, established, and issue. on obtaining it, they falsely claimed I'd sent the “Incorrect Edition” — Regardless of clear listing evidence exhibiting I hadn’t.
evidence overlooked by help
I submitted screenshots of your listing, card version, and condition to prove my precision. But Cardmarket help, precisely Silvia Parravano, dismissed the specifics. in lieu of examining the listing or requesting clarification, she right away sided with the client.
Silvia Parravano’s Mishandling on the Dispute
No honest Investigation
Silvia’s decision was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the buyer. She basically blocked my account. No hearing. No 2nd viewpoint. No attraction.
No Warning, No Communication
What made this worse was the suddenness on the action. I had been locked out of my account overnight. My appeals — asking for a review or escalation — have been fulfilled with automated responses or silence. Silvia Parravano exercised total authority without accountability.
Christian Tobehn’s part: Reinforcing the Bias?
Reinforcing exactly the same Pattern
In follow-ups, my scenario was also noticed by Christian Tobehn, An additional member of Cardmarket's assistance workforce. sad to say, rather than examining the facts objectively, he doubled down on Silvia’s judgment. all over again, no clarification, no transparency, just automatic deflections along with a everlasting ban.
A Pattern of Seller Disregard
Are trustworthy Sellers getting Silenced?
After this knowledge, I began investigating on the internet boards and Local community threads. I swiftly discovered I wasn’t alone. Dozens of extensive-time sellers described comparable activities — many involving Silvia Parravano.
a typical topic? consumers often win, even if Incorrect — and sellers are left voiceless.
How This Hurts your entire Marketplace
While platforms really should shield buyers, ignoring proof from truthful sellers causes a damaged ecosystem. When have confidence in is one-sided, negative actors make the most, being aware of they’ll be shielded by biased support brokers.
the situation: No Oversight, No charm
deficiency of Transparency in Cardmarket’s System
The most alarming problem is the absence of an appeals method. at the time team like Silvia or Christian make a choice, it’s ultimate. There’s no next overview, no accountability, and no way to restore entry to your account — no matter how robust your proof is.
hazard of Abuse and Blackmail
In my circumstance, I had been indirectly coerced into refunding a Untrue declare — or get rid of my account totally. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.
monetary and Emotional effects
Business Loss right away
I invested many years in setting up my seller profile. all of that hard work was wiped out promptly, coupled with prospective upcoming cash flow. My vendor dashboard, get record, and loyal shopper foundation — all long gone.
psychological Toll on a reliable Seller
This wasn’t just a business hit. it had been demoralizing. to generally be addressed just like a fraud just after several years of integrity was emotionally devastating. I adopted every single rule, and continue to got punished.
What Cardmarket need to Do to Regain have confidence in
System Reforms Are Urgently essential
If Cardmarket wishes to retain quality sellers and forestall foreseeable future abuse, it must:
-
✅ Introduce a transparent appeal course of action for blocked accounts
-
✅ need disputes for being reviewed by at the very least two impartial assist brokers
-
✅ educate workers like Silvia Parravano and Christian Tobehn in impartial investigation
-
✅ safeguard sellers who submit obvious, factual evidence
-
✅ build accountability metrics for staff choices
devoid of these modifications, sincere sellers will continue for being collateral damage in the technique that blindly favors buyers.
closing views: Be cautious, remain Documented
If you're now marketing on Cardmarket, don’t believe your best report will guard you. you might be generally one purchaser complaint — even a Untrue 1 — from staying silenced.
shield on your own by:
-
getting screenshots of each listing
-
Archiving communication with buyers
-
Backing up your account knowledge consistently
-
making ready for disputes — Even though you do very little Incorrect
Conclusion:
My expertise with Silvia Parravano and Christian Tobehn must function a significant warning to anyone making use of Cardmarket. I thought inside the System. I played by The foundations. And I nevertheless bought taken out with out trigger.
If Cardmarket carries on to disregard vendor legal rights, extra trusted vendors will wander absent. And when that takes place, the platform won’t just drop sellers — it’ll get rid of its credibility.
Has a little something similar transpired to you personally? Share your practical experience and support raise consciousness. Sellers have earned far better.