For several years, I had been a trustworthy vendor on Cardmarket, certainly one of Europe’s most popular platforms for investing cards. I taken care of a wonderful popularity — above 400 positive assessments, zero disputes, and consistent, Experienced services. But one unjustified dispute, dealt with by Cardmarket staff users Silvia Parravano and Christian Tobehn, modified almost everything. in the following paragraphs, I will share my particular knowledge, make clear the structural flaws in Cardmarket's dispute process, and challenge a stark warning to other sellers.
A Clean report developed more than a long time
A verified Seller With one hundred% Positive opinions
ahead of the incident, I used to be exactly the sort of seller every marketplace values. I detailed buying and selling cards properly, explained circumstances transparently, and transported instantly. I hardly ever received just one criticism — only praise.
the value of belief on Cardmarket
popularity is everything for sellers on Cardmarket. a person mistake — even one which isn’t your fault — can destruction decades of hard work. That’s what would make my story so alarming for Other people running on the platform.
The Dispute That Shattered My Standing
customer requested the Wrong Card, Then Blamed Me
The trouble started off every time a customer requested a card mentioned specifically by identify, established, and ailment. Upon getting it, they falsely claimed I'd despatched the “wrong Edition” — Even with very clear listing evidence showing I hadn’t.
evidence overlooked by Support
I submitted screenshots of the listing, card Variation, and problem to confirm my precision. But Cardmarket aid, especially Silvia Parravano, overlooked the information. as opposed to examining the listing or requesting clarification, she right away sided with the client.
Silvia Parravano’s Mishandling of your Dispute
No truthful Investigation
Silvia’s selection was unilateral. She didn’t admit my evidence or request any counterevidence from the client. She merely blocked my account. No Listening to. No second viewpoint. No charm.
No Warning, No conversation
What produced this even worse was the suddenness from the action. I had been locked outside of my account overnight. My appeals — asking for an evaluation or escalation — ended up achieved with automated responses or silence. Silvia Parravano exercised comprehensive authority without having accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing precisely the same sample
In adhere to-ups, my scenario was also viewed by Christian Tobehn, One more member of Cardmarket's support team. Unfortunately, rather then reviewing the info objectively, he doubled down on Silvia’s judgment. once again, no rationalization, no transparency, just automated deflections and also a long lasting ban.
A sample of vendor Disregard
Are sincere Sellers becoming Silenced?
following this expertise, I started studying on the net message boards and Local community threads. I speedily learned I wasn’t on your own. Dozens of prolonged-time sellers reported similar encounters — many involving Silvia Parravano.
a typical theme? Buyers usually win, even though Mistaken — and sellers are remaining voiceless.
How This Hurts your complete Marketplace
when platforms should defend consumers, ignoring proof from truthful sellers results in a broken ecosystem. When trust is one-sided, lousy actors take advantage, being aware of they’ll be shielded by biased help brokers.
the condition: No Oversight, No charm
Lack of Transparency in Cardmarket’s program
by far the most alarming problem would be the absence of the appeals procedure. at the time staff like Silvia website or Christian make a choice, it’s closing. There’s no second evaluation, no accountability, and no way to revive use of your account — It doesn't matter how strong your proof is.
possibility of Abuse and Blackmail
In my circumstance, I was indirectly coerced into refunding a Untrue claim — or reduce my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer service.
fiscal and psychological Consequences
enterprise Loss right away
I invested a long time in constructing my vendor profile. everything exertion was worn out immediately, as well as likely long run profits. My vendor dashboard, buy background, and loyal customer base — all gone.
Emotional Toll on a dependable Seller
This wasn’t just a company strike. it had been demoralizing. To be handled like a fraud soon after decades of integrity was emotionally devastating. I followed each rule, and continue to received punished.
What Cardmarket have to Do to Regain have faith in
Platform Reforms Are Urgently necessary
If Cardmarket wants to retain quality sellers and prevent potential abuse, it must:
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✅ Introduce a transparent appeal process for blocked accounts
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✅ call for disputes to generally be reviewed by not less than two impartial assist brokers
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✅ practice team like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ secure sellers who post crystal clear, factual evidence
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✅ build accountability metrics for employees conclusions
Without these variations, sincere sellers will go on to be collateral problems in a very procedure that blindly favors consumers.
remaining Thoughts: Be cautious, keep Documented
for anyone who is currently selling on Cardmarket, don’t presume your fantastic file will safeguard you. You're generally just one purchaser complaint — even a Fake just one — faraway from getting silenced.
guard on your own by:
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Taking screenshots of each listing
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Archiving interaction with potential buyers
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Backing up your account data frequently
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getting ready for disputes — Even though you do absolutely nothing Completely wrong
summary:
My experience with Silvia Parravano and Christian Tobehn need to function a significant warning to any person making use of Cardmarket. I believed during the System. I played by The foundations. And that i however obtained eradicated without the need of cause.
If Cardmarket continues to disregard seller rights, additional trustworthy sellers will walk absent. And when that occurs, the platform won’t just shed sellers — it’ll shed its reliability.
Has a thing equivalent transpired to you? Share your working experience and help raise awareness. Sellers ought to have improved.